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Leads enterprise automation, ITSM tooling, and analytics strategy for a federal IT program. Manages automation, platform administration, and reporting teams; drives Terraform and Ansible infrastructure-as-code, event-driven remediation, ServiceNow governance, executive dashboards, FinOps reporting, and compliance with NIST and FedRAMP requirements.

Engineer and administer enterprise Palo Alto Networks security platforms, including NGFW, Panorama, Prisma Access, Prisma Cloud, and Cortex XDR. Responsibilities include security policy development, threat prevention, firewall troubleshooting, cloud and remote-access security, log analysis, incident response support, change management, documentation, and federal compliance/ATO activities. The role collaborates with network, cloud, security, and government stakeholders while supporting Zero Trust objectives and operating under senior engineering guidance.

Owns ServiceNow product and process direction, including backlogs, roadmaps, priorities, acceptance criteria, process models, KPIs, governance, and stakeholder alignment. Translates business and policy needs into features and user stories, partners with technical and operational teams through delivery and adoption, and supports demos, UAT, release readiness, and continuous improvement. The hybrid role supports a federal customer and requires obtaining Public Trust eligibility.

Develop and administer ServiceNow applications, workflows, catalog items, integrations, and user experiences. Configure and script platform capabilities using JavaScript, Flow Designer, APIs, and low-code tools. Translate business requirements into technical designs, conduct testing and code reviews, resolve defects, support releases and production operations, and document configurations and procedures. The role supports enterprise digital workplace modernization for a federal customer and requires the ability to obtain Public Trust.

Leads administration, customization, integration, maintenance, monitoring, security, and troubleshooting for SailPoint IAM environments. Advises federal IAM leadership, manages system upgrades and infrastructure, coordinates testing and implementation, integrates SailPoint with ServiceNow, and supports SQL environments. Oversees technical teams, projects, reporting, performance metrics, staffing, customer relationships, and IT management activities. The role requires extensive IAM experience, SailPoint expertise, systems administration knowledge, and eligibility for a Public Trust clearance.

Designs, implements, administers, and continuously improves enterprise Palo Alto Networks security platforms across on-premises, cloud, and hybrid federal environments. Leads NGFW, Panorama, Prisma Access, Prisma Cloud, and Cortex XDR engineering; develops Zero Trust architectures; manages threat prevention, compliance, ATO support, change management, troubleshooting, documentation, and incident response. Serves as the senior technical authority, collaborates with government stakeholders and engineering teams, and mentors junior staff.

Architects integrated network, server, cloud, virtualization, Zero Trust, disaster recovery, and secure access solutions for large-scale DoD enterprise environments. Designs SDN/HCI infrastructure, hybrid-cloud connectivity, VPN and VDI systems, cross-site failover, and security controls. Leads technical proposals and explores AI-enabled telemetry, automated remediation, and predictive maintenance. Requires extensive infrastructure architecture leadership, advanced certifications, and government security clearance eligibility.

Develops software for document ingestion, indexing, search, retrieval, data lineage, workflow orchestration, and backend processing. Builds automated testing and schema validation frameworks, supports senior technical leads in translating requirements into scalable solutions, and communicates technical progress to varied stakeholders. The role requires Python, LLM and RAG familiarity, vector database or indexing experience, automated testing knowledge, and TS/SCI/Yankee White eligibility.

Supervises daily help desk operations, manages personnel, resolves complex technical issues, oversees escalations and service levels, and ensures problems are documented and resolved promptly. The role also performs advanced service desk support, applies customer service techniques, and manages technical support procedures for a government customer.

Plans and directs technical manual and Integrated Logistics Support projects, ensuring contractual requirements, budgets, schedules, and deliverables are met. Reviews contracts and scope changes, allocates resources, tracks project metrics, leads multifunctional teams, communicates with clients and OEMs, and develops project plans and recovery strategies. Serves as an ILS/IPS subject matter expert, supports proposals, and participates in client meetings and project-related travel.