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Manages the Client Relations department, including client relationships, new service development, implementation projects, personnel, workflows, policies, reporting, fund transfers, and client issue resolution. Coordinates training, supports system enhancements with Project Management and IT, interprets tax ordinances, establishes departmental goals, and conducts employee evaluations.

Perform end-to-end, integration, system, user acceptance, and automated testing for software applications. Create test strategies, plans, documentation, and automated test cases; execute tests; assess results; and track defects through resolution. Translate business requirements into technical requirements, identify risks, troubleshoot application issues, and collaborate with engineering and development teams. Support product implementations, training, technical escalations, and quality assurance oversight across project workstreams.

Develop and support a mature Java court case management platform. Diagnose production issues across application, database, and integration layers; investigate ESB defects; work with XML/XSLT, JMS, SOAP, and REST services; collaborate on issue triage and documentation; and contribute to modernization from legacy Java frameworks toward Spring MVC and modern front-end technologies.

Diagnose and resolve complex production issues in a Java court case management platform. Responsibilities include debugging backend services, databases, ESB integrations, XML/XSLT transformations, JMS messaging, SOAP/REST services, and third-party e-filing systems. The engineer will collaborate on issue triage, document root-cause analyses, participate in code reviews, support legacy modernization toward Spring MVC and modern front-end frameworks, and maintain production system reliability.

Lead end-to-end customer renewals, retention, negotiations, and incremental revenue for public-sector accounts. Build trusted customer relationships, develop account and pipeline plans, coordinate internal and partner teams, maintain accurate CRM data, and support sales pursuits. The role requires understanding state and local government markets, contract terms, commercial metrics, forecasting, and consultative business application software and services sales.

Provides front-desk customer assistance at a Self Service Office, greeting visitors, directing them to services, assisting with transactions, troubleshooting kiosk issues, coordinating with BMV staff, and reporting unresolved problems. The role requires strong communication, organization, attention to detail, computer skills, and the ability to stand for extended periods in a busy, customer-facing environment.

Design, build, and maintain reliable enterprise web applications and services using C#, .NET, SQL Server, Vue.js, and some C++. Optimize transactional databases, troubleshoot cross-layer production issues, modernize legacy systems, deliver jurisdiction-specific changes, and support testing and CI/CD improvements. Collaborate with QA and product teams, conduct code reviews, mentor engineers, and deploy and operate services in Azure while meeting reliability, security, and compliance requirements.

Manages the organization’s patch management program by testing, scheduling, deploying, and monitoring software updates across servers, workstations, and network devices. Coordinates with IT and security teams, troubleshoots deployment issues, tracks compliance, documents procedures, monitors vulnerabilities, and reports patch status to stakeholders. The role also supports automation through scripting and provides training on patch management tools and processes.

Designs, produces, and maintains recurring and ad hoc reports and dashboards for Client Relations. Analyzes data, identifies trends, ensures reporting accuracy, recommends process improvements, and supports data-driven decisions. The role also provides customer support, assists with system enhancements and QA/UAT activities, presents findings to stakeholders, and manages multiple deadlines with limited supervision.

Provides taxpayer and client support, processes payments, researches tax requirements, prepares revenue reports and dashboards, and assists with client implementations, system testing, training, and workflow documentation. Serves as a liaison among clients, IT, project teams, and business units; participates in requirements gathering, presentations, issue resolution, and process improvements. Requires strong customer service, reporting, administrative, communication, and Microsoft Office skills, with overtime and occasional weekend work.