Lead and manage UP42's IT infrastructure and Identity Provider architecture, oversee Apple-focused MDM, enforce endpoint and identity security for SOC 2 compliance, run strategic IT projects, mentor junior IT staff, govern SaaS lifecycle and vendors, manage IT tooling budget, and partner cross-functionally to streamline internal processes.

Manage customer portfolios and ensure long-term retention by onboarding, training, and supporting customers; coordinate multi-sensor tasking and orders across providers; develop success plans, identify growth and renewal opportunities, run health checks, and improve internal customer success processes.