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Evaluate sales and customer service interactions for quality, compliance, and consistency. Monitor call quality, identify coaching and training opportunities, provide actionable feedback to leadership and teams, and drive improvements in sales performance, closing ratios, and customer experience.

Provide day-to-day HR operations and guidance across employee relations, performance management, recruiting support, compliance, onboarding/offboarding, leave and workers' compensation administration, HR reporting, and employee engagement. Coach managers, document cases, support HR projects and vendors, and ensure compliance with employment laws.

Handle inbound and outbound customer calls in English and Spanish; resolve issues, document interactions, upsell products, collaborate with teams, follow policies, attend training, and support local store marketing.

Bilingual (English/Spanish) CSR handling inbound and outbound calls to resolve customer inquiries, promote products, upsell/cross-sell, maintain interaction records, collaborate for escalations, and follow company policies and data protection requirements.

Handle inbound and outbound customer calls in English and Spanish, resolve inquiries and complaints, upsell products, maintain accurate customer records, collaborate with teams, follow company policies, and support local store marketing and training efforts.