Provides frontline Level 1 IT support across multiple facilities by triaging tickets, troubleshooting hardware, software, connectivity, and account issues, restoring services, documenting resolutions, meeting SLAs, and escalating recurring problems. Supports workstation setup, password resets, peripherals, onboarding and offboarding, asset handling, and professional end-user communication. Follows ITIL 4 incident-management practices and may provide after-hours assistance.