Own daily customer operations for a healthcare software platform, including support triage, first-line data troubleshooting, account health monitoring, value analysis, onboarding, customer communications, and cross-functional coordination. The role turns customer needs into scoped work, keeps account workstreams moving, supports renewals and expansions, maintains knowledge resources, and surfaces product feedback and adoption opportunities to leadership and internal teams.

Founding VP of Sales responsible for personally sourcing and closing $300K–$1M+ enterprise deals to hit $3M+ ARR quota, proving and codifying a repeatable sales motion, building a 5–7x pipeline, and then hiring and leading Kairon’s first sales team. Manage full sales cycle, account plans for ~150 named accounts, maintain CRM discipline, and partner with product, marketing, and customer success.