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Manage and grow client relationships by proactively guiding adoption of services, monitoring satisfaction, coordinating internal teams, driving retention and expansion, delivering proposals/renewals, and escalating/resolving client issues. Advocate client needs and document best practices to support measurable outcomes.

Support client solution delivery by coordinating tasks, documenting requirements and processes, assisting with setup, validation, UAT, and testing, and maintaining client communication to ensure timely, high-quality implementations.

Provide Tier I and selected Tier II technical support for employees and credit-union clients across endpoints, identity, SaaS, network services, and peripherals. Administer endpoints, Active Directory, security services, inventory, and documentation. Troubleshoot hardware, connectivity, and LAN/WAN issues; create runbooks; support on-call rotations and occasional travel.

Coordinate and support delivery of client solutions throughout the lifecycle: gather requirements, document processes, track progress, coordinate testing and UAT, communicate with clients and internal teams, escalate issues, and promote quality and timely implementation to ensure positive client outcomes.

Provide Tier I and selected Tier II support for endpoints, identity, SaaS, network services, and peripherals; administer Active Directory and security controls; perform device provisioning, inventory, and lifecycle management; troubleshoot LAN/WAN and user issues; maintain runbooks, knowledge articles, and documentation; support on-site incidents and participate in on-call rotations and occasional travel.

Manage and grow B2B client relationships by understanding client goals, driving adoption and retention, coordinating internal teams, monitoring satisfaction, addressing risks, producing proposals/renewals, and advocating client needs to deliver measurable outcomes and long-term value.