Top Tech Jobs & Startup Jobs

Leads the Americas Customer Experience organization across customer service, pricing, operations, enablement, CRM, and order fulfillment. Drives customer satisfaction, operational excellence, digital transformation, issue resolution, and business growth while partnering with Commercial, Supply Chain, Finance, Technology, and Operations teams. The role also oversees talent development, cross-functional initiatives, compliance, performance goals, and regional execution of global customer experience strategies.

Manages U.S. federal and international tax compliance, ASC 740 tax provisions, tax credits, tax reporting, audits, and controversy support. The role handles multinational tax matters including GILTI, Subpart F, foreign tax credits, and information reporting. It partners with finance, legal, accounting, treasury, external advisors, and global stakeholders while supporting restructurings, tax law changes, controls, process improvements, automation, and tax transformation initiatives.

Supports Polyimide batch manufacturing by troubleshooting processes and equipment, improving safety, quality, yield, throughput, and efficiency. The role leads continuous improvement, analyzes manufacturing data, investigates deviations and complaints, develops dashboards and predictive analytics, and collaborates with Operations, Maintenance, Quality, R&D, Supply Chain, and Commercial teams. This is a fully onsite position in Parlin, New Jersey.

Develops and transfers new CMP product and process expertise to customers and technical teams. Responsibilities include creating baseline processes and data packages, supporting product commercialization, optimizing and customizing customer processes, troubleshooting issues, stabilizing processes, training local teams, documenting results, and supporting quality and safety goals. The role interfaces with global customers, sales, marketing, field service, and semiconductor technology organizations, with up to 20% global travel.

Monitors customer orders, identifies supply and delivery risks, escalates at-risk orders, and coordinates cross-functional resolutions. Manages order exceptions, prioritization, inventory reallocations, delivery commitments, ERP data accuracy, and fulfillment analysis. Supports demand and supply planning, root cause analysis, corrective actions, and process improvements while balancing customer needs with manufacturing, logistics, and operational constraints.

Leads advanced planning and scheduling transformation using OMP across manufacturing processes. Responsibilities include solution design, master data definition, SAP and MES integration, testing, training, deployment, issue resolution, enhancement prioritization, system monitoring, and process support. The role provides technical and process leadership for global supply chain planning and coordinates with vendors, project teams, operations, demand planning, and technical stakeholders.

Manage regional customer pricing agreements from request through approval, communication, renewal, and invoicing alignment. Maintain pricing accuracy across ERP and CRM systems, resolve customer data issues, enforce controls, and maintain audit trails. Serve as the pricing systems business owner, create reports and dashboards, support system testing, train colleagues, and lead continuous process improvements while collaborating with Sales, Customer Service, Finance, and IT.

Leads product quality initiatives for advanced materials manufacturing, including customer complaint resolution, root cause analysis, corrective actions, quality system improvements, statistical monitoring, audits, and continuous improvement. Partners with manufacturing, R&D, supply chain, commercial, and global quality teams on product development, material qualification, process control, and commercialization. Serves as the primary customer-quality liaison and supports strategic quality roadmaps.

Leads Process Safety Management programs, regulatory compliance, hazard analyses, management of change, incident investigations, and pre-startup safety reviews. Drives manufacturing process improvements in safety, quality, reliability, throughput, and cost. Supports root cause investigations, capital projects, raw material qualifications, product trials, and operational readiness. Partners with Operations, EH&S, Engineering, and R&D teams while providing technical mentorship and promoting continuous improvement.

Manages supplier and commercial contract negotiations, strategic sourcing, supplier relationships, performance management, and supply continuity across a global supply chain. Analyzes supplier capabilities, capacity, market conditions, costs, and risks while partnering with Procurement, Finance, Legal, Operations, and business stakeholders. Leads process improvement, business transformation, reporting, and operational excellence initiatives. The role requires strong negotiation, analytical, stakeholder management, and supply chain expertise, with travel of up to 50%.