Provides foundational technical support for hardware, software, operating systems, networks, phones, printers, and user accounts. Installs and configures systems, resolves or escalates helpdesk issues, maintains IT inventory, documents procedures, supports deployments, and follows security and HIPAA-related requirements. The Level I role works under guidance, assists with projects and training, and may require occasional evening or weekend maintenance or urgent support.

Supports monthly and annual financial statements, budgeting, grant tracking, HRSA reporting and invoicing, audit leadership, account reconciliations, and balance categorization. Partners with the Controller and organizational leaders on strategic initiatives while using critical thinking and AI to improve finance operations.

Manage and secure a hybrid Microsoft environment: administer on-prem AD and GPOs; operate Azure AD/Entra ID, Microsoft 365, Intune/Endpoint Manager; automate with PowerShell; implement identity controls (MFA, conditional access, PIM), DLP, and Defender/Sentinel monitoring; collaborate with networking/security teams and provide after-hours support as needed.