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Partners with customers, Sales, and Aftermarket teams to drive adoption of Caterpillar digital products and services. Guides customers through enablement and ongoing use, recommends digital solutions, supports B2B eCommerce and digital procurement participation, interprets engagement signals, assists with UAT and release readiness, and develops knowledge assets and process improvements.

Leads organization-wide procurement and purchasing activities, including supplier management, negotiations, bidding, purchase orders, invoice approvals, and cost reduction. Modernizes procurement policies and ERP processes, supports Microsoft Dynamics 365 adoption, develops the procurement team, monitors supplier performance, and collaborates with 29 branches to improve efficiency and compliance. Travel within the dealership territory is required as needed.

Administer, support, and optimize Microsoft Dynamics 365 (F&O and CE) and related Microsoft platforms. Manage Azure and Power Platform resources, security roles and access, licensing coordination, environment governance, performance monitoring, upgrades/patches, integrations, backups, and end-user support. Collaborate with IT and business teams and maintain documentation.

Business Analyst serving as the bridge between business stakeholders and IT teams. Responsibilities include gathering requirements, documenting user stories, designing system enhancements, managing stakeholders, supporting ERP and CRM capabilities, developing training materials, coordinating testing, troubleshooting, monitoring system usage, and measuring process improvements, efficiency gains, and return on investment. The role supports technology-enabled outcomes across sales, service, parts, rental, finance, and HR functions.

Develop and manage a territory of small and midsized construction, landscape, specialty trade, and agriculture customers. Conduct telephone and in-person sales, qualify accounts, promote equipment, rentals, parts, service, and support agreements, assess customer needs, and build lasting relationships. Partner with field sales representatives on demonstrations and refer qualified leads for larger opportunities. Maintain account information, grow sales, and deliver strong customer satisfaction.

Manage and grow a large assigned account base via phone and in-person outreach, qualify prospects, sell machines, attachments, rentals, parts and services, coordinate demos with field reps, perform needs analysis, and build lasting customer relationships to increase sales and satisfaction.

Design, develop, deploy, and support custom Microsoft Dynamics 365 (F&O and CE) and Power Platform solutions. Build X++ customizations, C#/.NET integrations, Power Apps/Automate flows, Azure-based integrations, SSRS reports, and manage CI/CD via Azure DevOps. Troubleshoot production issues, support environment management (LCS, Power Platform Admin), and participate in code reviews and after-hours deployments.

Develop and maintain relationships with small-to-medium construction and agriculture customers to sell machines, attachments, rentals, parts and services. Qualify accounts, update records, perform needs analyses, schedule demos with field sales, and promote dealership solutions to grow sales and customer satisfaction.

Manage sourcing, valuation, reconditioning, marketing, and resale of used Caterpillar power generation and industrial engine equipment. Drive sales growth through dealer networks, rental fleets, and national accounts; oversee inspections, dyno/load-bank testing, inventory records, pricing strategy, and cross-functional coordination to meet revenue and margin targets.

Designs, implements, and maintains IAM solutions to enforce least-privilege access across enterprise and cloud environments. Manages onboarding/offboarding, access reviews, PAM (credential vaulting/rotation), AD/Entra ID/Azure AD hardening, and integrates identity logs into SIEM. Troubleshoots authentication issues, supports security architecture reviews, audits/compliance, and investigates IAM-related incidents while partnering with IT, network, and business teams.