Serve as the primary technical owner for a portfolio of SaaS customers: lead technical discovery, configuration, integrations (APIs, SSO, CRM), testing, launches, and optimization. Troubleshoot complex issues, coordinate escalations with Product and Engineering, run technical enablement, and translate business processes into scalable solutions to improve integration reliability and customer technical self-sufficiency.

Sell Partner Relationship Management (PRM) SaaS to enterprise accounts through full sales cycle ownership. Build C-level relationships, create account plans, collaborate cross-functionally, identify upsell opportunities, maintain pipeline/forecasting, and stay current on PRM and partner ecosystem trends.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.