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Manage daily processing of service invoices, technician performance tracking, payroll hours entry, service contract setup, A/R support, parts replenishment, reporting, and customer billing communication to support field teams and leadership.

Support and optimize ServiceTitan across multiple brands: respond to help desk tickets, resolve system and data issues, assist with standardization projects, document/test/deploy configurations, create training materials, and support reporting, integrations, and cross-departmental data initiatives.

Lead centralized procurement and vendor management across multiple brands and locations. Oversee inventory controls, purchasing strategy, vendor negotiations, KPI reporting, and systems improvements to support field operations, reduce costs, and scale procurement processes. Coach procurement staff and partner with operations and finance to ensure material availability and purchasing discipline.

Process daily service invoices, verify parts and timesheets, track technician performance, manage service contracts, support A/R collections, generate reports and calculate technician bonuses, and provide operational support to field managers and customers.