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Investigates and resolves order discrepancies, processes return authorizations, invoice credits, and consumer returns, and maintains accurate claims records. The role coordinates with retailers, vendors, employees, and internal stakeholders while communicating professionally and following quality-control procedures. It requires strong attention to detail, organization, problem-solving, computer proficiency, and a commitment to accurate, timely customer service in a hybrid work environment.

Serves as a financial partner to warehouse, transportation, procurement, and corporate SG&A teams. Builds predictive labor models, evaluates fleet and route strategies, analyzes vendor spend, supports budgeting and forecasting, and develops expense reporting and variance analyses. Partners with Accounting on month-end close and creates ROI models and business cases for capital investments in automation, fleet expansion, and supply chain technology.

Develop and execute strategic sales plans to grow and defend business with key neighborhood pet and ecommerce accounts. Build strong retailer and vendor relationships, implement vendor development initiatives, use data tools and HubSpot for account planning and tracking, train customers on products, collaborate with internal teams, and meet territory sales objectives with up to 50% travel.

Develop and execute strategic sales plans to grow and defend business within key neighborhood pet and e-commerce accounts. Build retailer and vendor relationships, implement vendor development initiatives, use data tools to create sales plans, maintain records in HubSpot, train customers on products, and collaborate with internal teams to drive territory sales and event participation.

Develop and execute strategic sales plans to grow key neighborhood pet and ecommerce accounts. Build retailer and vendor relationships, implement vendor development programs, use data tools and HubSpot to manage opportunities, train customers on product lines, coordinate with sales and customer experience teams, and travel up to 50% to meet territory goals.

Provide full-cycle HR leadership for Tacoma distribution center and nearby sites: advise leaders on employee relations, compliance, performance management, talent development, recruiting/onboarding, ADA/leave/workers' comp coordination, HR operations (I-9, payroll changes, personnel files), HR metrics analysis, and standardize practices across sites. Travel up to 20-25% to support other distribution centers.