Install, configure, monitor, and maintain physical and virtual servers, SAN/NAS storage, backups, and server security. Manage Active Directory, DNS, DHCP and network connectivity; perform upgrades, troubleshooting, vendor coordination, and support for casino-specific systems. Train technicians and assist IT operations and help desk while following IT policies.

Manage daily IT operations for a casino resort, overseeing systems, hardware, networking, telecom and help desk. Supervise and train technical staff, coordinate vendors, maintain casino business systems (Slot Accounting, Patron Management, POS/PMS), assist the IT Director with projects, ensure compliance, and provide user support and troubleshooting.