Build and lead a contact center Workforce Management function from the ground up. Responsibilities include forecasting, capacity planning, scheduling, real-time staffing management, adherence monitoring, workforce technology ownership, analytics, dashboards, and executive reporting. The role also recruits and manages WFM staff and partners cross-functionally to align staffing with lead volume, service levels, productivity, and revenue goals.

Lead day-to-day HR for a growing firm across multiple countries: manage HR and recruiting teams, talent acquisition, employee relations, benefits, compensation, compliance, policy, training, HR systems, people analytics, and culture programs to scale HR operations and support leadership.