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Processes weekly payroll and billing for assigned resort sites, including data entry, invoice processing, payroll record maintenance, timecard review, discrepancy research, reporting, and software troubleshooting. The role audits completed site payroll, safeguards confidential information, responds to employee and management inquiries, and communicates emerging issues. It requires attention to detail, knowledge of multi-state payroll, strong Excel and Word skills, and occasional local travel.

Provides customer support through phone, email, chat, work order systems, and in-person interactions. Resolves inquiries and complaints, maintains CRM records, prepares operational forms and customer agreements, supports supplier ordering, distributes uniforms, and assists with background authorization, job offers, onboarding, orientation, and safety training. Coordinates new-hire information and start dates with field managers.

Provide administrative and HR/recruiting support including onboarding, new-hire orientation, payroll collection, safety training coordination, front-desk coverage, customer email and ticket management via Orange QC, supply ordering, and reporting to operations and customers.

Manage client relationships for commercial services through regular site and tenant inspections, timely reporting, issue follow-up, payroll and budget assistance, supplies management, and continuous communication with Area Managers to ensure contracted services are met. Bilingual communication and occasional travel required.

Manage daily accounting operations including month-end and year-end close, general ledger maintenance, reconciliations, financial statement preparation and analysis, process improvements, team supervision, and ensuring GAAP compliance across multiple business lines.