Manage partner brands through ServiceTitan onboarding, implementation, adoption, optimization, and long-term success. Lead project timelines and go-live execution, translate legacy workflows into scalable processes, train and coach operational teams, resolve escalations, review performance scorecards, and drive continuous improvement across multiple residential service brands.

Meet with residential, commercial, and builder clients to assess garage door needs, recommend solutions, prepare estimates, and manage sales through project completion. Build customer relationships, generate referrals, coordinate with installation and service teams, maintain records in ServiceTitan, and participate in ongoing product and sales training.

Manage day-to-day scheduling and coordination of installations, create and maintain job files in CRM, confirm appointments with customers and subcontractors, coordinate inspections and dispatch, process paperwork and job costing, and serve as the primary communication hub between installers, supervisors, vendors, and clients.