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Designs and analyzes A/B tests, quantitative surveys, and customer experience measurement programs to guide e-commerce product decisions. Determines sample sizes and statistical methods, collaborates with designers, product managers, marketers, researchers, and data scientists, and translates findings into clear presentations and actionable recommendations.

Leads customer experience and market research projects for a life insurance client, serving as the primary client contact while coordinating analysts and project resources. Responsibilities include managing timelines and workstreams, analyzing qualitative and quantitative research, identifying insights, developing recommendations, leading client meetings, and preparing presentations and reports. The role also requires building insurance industry knowledge and supporting customer journey initiatives.

Contract Market Research Analyst to coordinate research operations between Operations, UX, and Research. Manage daily workstreams, validate survey data, produce routine dataset reports, ensure data quality, synthesize findings into clear reports, and present actionable recommendations. Requires 2-4 years' analyst experience, strong research fundamentals, advanced Excel skills, and the ability to navigate enterprise CX/research platforms. Six-month contract with potential extension.

Serve as the bridge between business stakeholders and analytics developers to translate executive needs into data specifications, validate dashboards and calculations (including syndicated data like Nielsen), document metric methodologies, and coach analytics teams to improve reporting accuracy and business understanding.

Manage quantitative and qualitative market research projects, coordinate cross-functional teams and vendors, design surveys, synthesize data into actionable insights, produce professional presentations, and communicate findings to senior stakeholders to inform CX and strategic decisions.