Lead an embedded CX program for a Fortune 500 client: define CX strategy, measurement, and operating models; translate customer insights into business recommendations; manage CX metrics, stakeholder relationships, and a multidisciplinary team; oversee research, analytics, and delivery of executive-ready insights.

Manage and execute quantitative and qualitative market research projects: vendor and stakeholder management, survey design and programming, data integration and analysis, project planning, and delivering clear PowerPoint reports and actionable insights to senior stakeholders to inform CX and business decisions.

Lead and scale an embedded CX program for a major client: design CX frameworks, translate insights into business recommendations, drive CX metrics (NPS, CSAT), manage a multidisciplinary team, consult with senior stakeholders, oversee research and analytics, and ensure timely program delivery and governance.