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Generate and manage a local business sales territory through door-to-door prospecting, networking, follow-up, and relationship building. Assess business connectivity needs and sell fiber internet, voice, and UCaaS solutions. Maintain the sales pipeline in Salesforce, meet monthly performance goals, attend daily virtual meetings and training, and represent Socket Fiber professionally. The role requires daily local travel, outdoor work in varied weather, and comfort with commission-based performance expectations.

Coordinate and validate address and serviceability data for network expansion. Reconcile address counts across Construction, Operations, and the MBS billing system; identify discrepancies; track addresses through construction to service-ready status; and maintain reports for planning and performance tracking. Collaborate across departments to improve data quality, reporting consistency, and operational processes.

Provides Tier I technical support to customers by answering questions, troubleshooting service issues, assisting with new user setup, documenting solutions, and escalating problems to higher support tiers. The role also supports the customer service phone queue and collaborates with supervisors and other departments to resolve issues promptly. This is a full-time, in-office position requiring strong communication, computer proficiency, telephone handling, data entry, and multitasking skills.

Conduct door-to-door residential sales in targeted neighborhoods, educate homeowners about fiber internet, build rapport, close sales, log activity in a CRM, follow up with leads, coordinate with installation teams, and share field insights. The role requires outdoor work, evening and Saturday availability, local travel, and a willingness to learn. Training is provided, and compensation includes base pay plus uncapped commission.

Leads Business Customer Support and Business Service Delivery teams for commercial customers. Oversees customer issue resolution, support metrics, service provisioning, installation coordination, order entry, activation, and implementation milestones. Develops team members, processes, performance standards, and corrective actions while coordinating across Sales, Engineering, Network Operations, Customer Support, and external partners.

Analyze GIS data and OSP designs to evaluate fiber expansion opportunities. Conduct feasibility studies, cost and financial impact analyses, resolve GIS-project discrepancies, prepare reports, and collaborate with engineering, construction, and business teams to support planning and deployment.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Field-based sales role selling fiber internet and communication solutions to small and mid-sized businesses. Generate leads via door-to-door prospecting and networking, manage pipeline in Salesforce, meet monthly sales targets, assess customer needs and present tailored broadband, voice, and UCaaS solutions, attend daily virtual meetings, and represent the company in the local market.

Field-based sales role owning a local territory to prospect door-to-door and network with SMBs. Sell Socket Fiber business internet, voice, and UCaaS solutions, manage pipeline in Salesforce, meet monthly sales targets, attend daily virtual meetings, and represent the brand in the community.