Own retention, renewals, migration, and expansion revenue across a portfolio of medical, dental, and legal practice clients. Lead business reviews, demonstrate ROI, identify upsell opportunities, manage at-risk accounts, and develop customer success plans. Partner with Sales, Onboarding, Product, Marketing, and Customer Success while maintaining accurate CRM and customer platform data. Advise practice owners and marketing decision-makers on digital marketing solutions and contribute to mentoring and process improvement.