Lead multi-site service operations from the Ashland branch, driving standardized SOPs, P&L performance, safety and compliance, team development, and customer retention. Travel 30–40% to audit, coach, and align regional branches using data (Power BI, GE) to improve metrics, reduce days-to-complete, and enforce consistent operational practices.

Support strategic national accounts as the primary client contact. Coordinate cross-functional teams, resolve escalations, maintain account records, schedule meetings, support renewals and growth opportunities, produce reports, and learn relevant software to ensure timely service delivery and strong client relationships.