Handle inbound customer concerns across phone, voicemail, email, and text; manage and respond to online reviews; track and log issues; process membership cancellations and refunds; maintain refund targets and update internal boards and booking rates while adapting to changing business needs.

Support the sales process from lead generation to customer onboarding: respond to inbound inquiries, qualify leads, schedule appointments, update CRM, follow up on quotes, coordinate with operations, track KPIs, assist marketing, provide customer service, and identify upsell opportunities.