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Provide timely, courteous phone support to internal and external clients, ensure HIPAA compliance and data confidentiality, document and resolve inquiries, navigate the LIS to retrieve test reports, refer technical questions, and support lab administrative tasks.

Coordinate dispatching and scheduling of drivers; maintain route schedules and databases; schedule inbound/outbound courier services; interface with field operations, vendors, and internal departments to resolve transportation and tracking issues; plan and monitor routes, pickups/deliveries, driver assignments, and vehicle maintenance; comply with privacy, security, and corporate compliance policies.