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Provide outstanding, compliant customer service in-store and on the range; greet customers, convert shoppers to buyers, manage firearm rental/check-in and ecommerce pickups, communicate with safety staff, maintain product knowledge and regulatory compliance (e.g., Form 4473).

Audit firearms classes and instructors (in-person and via video), provide feedback, support district instructors, maintain training schedules/portals, conduct/coordinate recertifications, enforce education standards, assist with help desk and communications between Support Center and stores.

Provide outstanding customer service and convert customers to buyers through product knowledge and selling skills. Conduct range check-in, manage range timer and firearm rental compliance (including 4473/background checks), communicate with Range Safety Officers, handle ecommerce pickups, and maintain up-to-date product and industry knowledge.