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Owns Microsoft Dynamics 365 processes across planning, procurement, warehouse management, and shipping. Resolves system issues, maintains process documentation, delivers user training, manages enhancement requests and business cases, and governs operational data integrity. The role oversees mass data uploads, data cleansing, audits, and continuous process improvement while serving as the primary liaison between Operations and IT.

Designs, develops, debugs, and tests electrical systems for laboratory automation and robotic products. Responsibilities include creating schematics and wiring diagrams, selecting components, building prototypes and cable assemblies, preparing technical documentation, participating in reviews, managing development timelines, and collaborating with customers and cross-functional engineering teams on requirements, testing, and validation.

Own portfolio-level scheduling for 80–130 lab automation projects from purchase order through testing and installation. Build schedules, templates, baselines, critical paths, resource forecasts, capacity models, and scenario analyses. Maintain schedule data quality in Kantata, integrate vendor and cross-functional timelines, report variances and risks, and provide reliable schedule reporting to project managers and leadership.

Supports sales and project delivery for laboratory automation solutions by analyzing customer requirements, modeling workflows, designing technical systems, preparing proposals and demonstrations, and assisting with deployment, protocols, acceptance testing, and customer support. Collaborates with sales, project management, deployment, and customers while maintaining knowledge of laboratory automation technologies, instruments, methodologies, and software.

Provides remote, onsite, and customer-site technical support for laboratory automation platforms. Manages customer cases, troubleshoots software, hardware, networking, robotic, and database issues, deploys and debugs integration code, performs upgrades and configuration changes, trains customers, collaborates with field and internal teams, and documents resolutions and process improvements.

Supports laboratory automation customers by managing technical cases, troubleshooting software, hardware, networking, and robotics systems, and deploying integration code. Configures databases, performs upgrades and configuration changes, trains customers, collaborates with field service and software teams, documents issues, and drives resolutions. The role is remote with office and customer-site work and requires approximately 30% domestic travel.

Leads production sustaining, manufacturing process improvements, manufacturability, assembly, testing, tooling, and production-floor support for electromechanical products. Partners with engineering, operations, quality, and technicians to manage product changes, improve efficiency, reduce costs, address CAPA issues, implement Lean/Six Sigma, create work instructions, and monitor manufacturing KPIs. The role also mentors junior engineers and supports multiple concurrent projects with up to 10% local or international travel.

Design custom robotic systems for pharmaceutical/biotech customers; collaborate with electrical and robotics engineers, manufacturing, vendors, and customers; produce detailed drawings, organize BOMs, and manage engineering change orders through the product lifecycle.

Configure, deploy, and support laboratory robotic automation systems; perform FAT/SAT, troubleshoot hardware/software, configure databases and scheduling applications, deliver client training, maintain documentation, and provide onsite customer-facing technical support.