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Leads the Name Change team while processing title transfers, ownership name changes, resale documentation, deceased-owner title clearances, and mortgage protection claims. Handles high-volume calls and correspondence with owners, attorneys, courts, and trustees; researches public records; tracks cases and documentation; and maintains accurate records. Provides coaching, supports workflow improvements, ensures timely issue resolution, and assists with administrative projects and mail processing.

Processes payroll and timeshare commission calculations, validates payouts, manages chargebacks, researches sales data in Microsoft Access, prepares month-end journal entries, reconciles accounts, and resolves compensation inquiries. The role supports accurate payroll, financial reporting, and accounting operations while maintaining compliance with company procedures and deadlines.

Manages new owner accounts from initial sale through final payment and closing. Verifies and modifies contracts, explains documents, coordinates with internal teams during rescission and payment periods, adjusts payment arrangements within guidelines, tracks closing metrics, and develops strategies to save transactions while maintaining compliance and customer service.

Manage new owner accounts from initial sale through final payment and closing. Verify purchase terms, explain contracts, coordinate rescission and pending payments, adjust payment arrangements, revise agreements, and resolve client questions. Maintain accurate closing and deeding records, monitor rescission and delinquency metrics, collaborate with Sales and Deeding leadership, and apply approved strategies to improve transaction completion while maintaining compliance and customer service.

Provides comprehensive HR support, including employee relations investigations, employment-law compliance, regulatory responses, workers’ compensation and unemployment claims, benefits and leave coordination, employee engagement, training, performance reviews, documentation, and coaching. Partners with leaders and cross-functional teams to resolve workplace concerns, improve processes, support HR initiatives, and ensure consistent application of policies and regulations.

Engage guests at UCF sporting events and sponsored venues, promote Westgate vacation offerings, qualify prospects for resort presentations, process point-of-sale transactions, explain promotions, and deliver excellent customer service. The role requires flexible day and night availability, including weekends, with hourly pay or uncapped commission, whichever is greater.

Conduct face-to-face vacation ownership presentations, tailor points-based vacation solutions to guests, conduct resort tours, build trust, close sales, provide customer service, complete sales paperwork, maintain records, and support team sales goals. Attend meetings and training while complying with licensing, ethical, and company standards.

Engages resort guests, promotes Westgate vacation offerings, and qualifies prospective customers for resort preview presentations. Provides information about promotions, processes cash and credit card transactions, delivers strong customer service, and represents the brand professionally. The role includes commission opportunities, participation in off-site marketing events, and flexible scheduling, with prior sales or hospitality experience preferred but not required.

Leads group sales strategy, business development, revenue performance, strategic accounts, contract negotiations, forecasting, and client relationships for a resort. Develops corporate, association, government, incentive, wedding, sports, and special-event business while partnering with resort departments to execute programs. Manages and coaches the group sales team, establishes performance goals, maintains pipelines and CRM records, and drives revenue, room-night production, profitability, and customer satisfaction. Travel up to 40% is required for client meetings, trade shows, sales missions, and industry events.

Manage timeshare foreclosure accounts from initiation through completion, coordinating with attorneys, trustees, title companies, and internal teams. Review legal and ownership documents, research title and account issues, monitor statutory deadlines, ensure compliance with foreclosure laws and company policies, resolve bankruptcy and probate matters, process inventory recovery, maintain accurate records, generate reports, and support post-foreclosure activities and process improvements.