Lead end-to-end SaaS implementations (3–12 months) for enterprise legal clients, managing scope, planning, resources, risks, and stakeholder communication. Guide change management, configure product setups, coordinate technical teams (R&D, support, data migration), run user training, and apply agile methodologies. Maintain customer relationships through go-live and beyond, typically handling 5–8 concurrent projects with up to 10–15% travel.