Deliver on-site training and tier-2 technical support for AR-enabled 3D surface inspection systems. Own and improve knowledge base content, validate features, test new functions, perform on-site measurement services, and relay customer feedback to engineering to drive product enhancements. Frequent international travel and hands-on hangar work required.

Drive customer adoption and success across pre-sales, onboarding, deployment, and renewals. Conduct technical discovery and demos, monitor integration and usage, identify churn risk, lead renewals and expansion, and build customer advocacy while collaborating with sales and applications engineering.