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Manages the final stage of personal injury settlements by verifying liens, subrogation claims, medical balances, and reimbursement amounts. Negotiates reductions with insurers and providers, prepares settlement distribution packets, enters settlement data into the Medicare portal, maintains case records, and ensures accurate, timely client disbursements. The role also tracks performance metrics, updates case statuses, and collaborates with settlement leadership.

Sources, attracts, screens, and recommends candidates for firm openings. Maintains candidate pipelines, tracking spreadsheets, job postings, application files, and interview notes. Conducts initial screening interviews, coordinates interview scheduling, develops sourcing channels, and attends recruiting events and job fairs. Reports to the Recruiting Director and supports recurring recruiting projects while meeting weekly candidate outreach and qualification goals.

Manages employee relations cases, complaint investigations, benefits administration, terminations, COBRA notices, performance documentation, and compliance. Serves as a confidential, neutral resource for employees; coordinates with leadership, payroll, benefits carriers, legal counsel, and IT. Tracks case resolution, regulatory deadlines, employee trends, and workplace survey programs while ensuring accurate records and timely follow-through.

Manages medical billing and insurance coordination for personal injury clients. Submits Med Pay and health insurance information, opens subrogation claims, follows up with providers and carriers, verifies balances and ledgers, maintains accurate payment records, coordinates Medicare, Medicaid, Tricare, and veterans benefits, and supports timely settlement distributions. Tracks KPIs, maintains SmartAdvocate activity, answers calls, and follows firm procedures while advocating for maximum client recovery.

Manage provider billing and insurance coordination to maximize client recovery: submit claims, verify balances, request ledgers, monitor KPIs in SmartAdvocate, and support settlement distribution timelines while attending regular team huddles and meetings.

Serve as the first point of contact: greet visitors, answer and direct calls, prepare intake paperwork, scan/upload mail and faxes to SmartAdvocate, manage office emails, assist case managers with data entry, maintain reception and meeting areas, and schedule general appointments.