Own retention and expansion for a book of healthcare B2B customers, driving GRR, NRR, and expansion ARR. Build executive relationships, lead QBRs using recruitment performance metrics, negotiate renewals and amendments, and translate customer feedback into product roadmap input. Focus on operational rigor, CRM discipline, and growth through new studies, sites, and product adoption.

Generate pipeline via outbound cold calls, email, LinkedIn, and events. Qualify prospects through consultative selling, partner with Account Executives to book meetings, maintain CRM data, master product and ICP, and train to advance into Account Executive roles. Focus on selling to clinical research sites and accelerating pipeline growth.

Own full sales cycle with clinical research sites: source, qualify, close new accounts, and expand ARR. Build trusted relationships with execs and clinicians, manage renewals and cross-sells, and self-source pipeline while collaborating with founders and internal teams.