Provides hands-on desktop, mobile device, Microsoft 365, cloud, server, account, network, and SaaS support for internal users and MSP customers. Responsibilities include troubleshooting, system and device configuration, user provisioning, endpoint security, hardware deployment, onsite customer support, network equipment installation, documentation, escalation, asset management, and disaster recovery assistance.

Provide technical discovery, design, demos, and proofs-of-concept to turn SRC services into accurate, deployable solutions across voice, networking, security, CX, and SaaS/AI; author SOWs, respond to RFPs, remove technical objections, and ensure clean post-sale handoffs and expansion opportunities.