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The Chief Operating Officer leads cross-functional strategy and execution across finance, people and culture, operations, technology, legal, compliance, and risk. The role partners with the Executive Director and Board on financial sustainability, organizational infrastructure, enterprise risk, workforce planning, technology investments, and operational efficiency. The COO mentors department leaders, integrates organizational functions, oversees crisis and continuity planning, and builds dashboards and metrics for executive and Board visibility.

Produces and coordinates email, SMS, and peer-to-peer campaigns using established strategies. Responsibilities include campaign setup, audience segmentation, tracking links, QA, scheduling, launches, copy edits, troubleshooting, stakeholder coordination, documentation, and deadline management across national and chapter programs.

Manages board relations for two boards, including governance communications, meetings, retreats, agendas, and minutes. Supports the Executive Director with briefing materials, scheduling, follow-up, communications, public engagements, and media coordination. Oversees Executive Office requests, budgets, digital security protocols, strategic special projects, and organizational planning. Provides operational coverage and collaborates across teams while traveling domestically approximately 25% of the year.

Provides administrative, programmatic, and logistical support to the President and Executive Director. Manages calendars, correspondence, meetings, contracts, expenses, travel, contact databases, inquiries, security protocols, meeting notes, and follow-up activities. Coordinates with leadership, staff, external partners, and the executive office to optimize scheduling and support organizational priorities. This is a temporary, full-time remote role requiring domestic travel.

Support grant budgeting, compliance, and FP&A activities across NDWA and Care in Action. Maintain budgeting/reporting tools, prepare forecasts and variance analysis, manage allocations and inter-entity transfers, and produce grant-related journal entries and reports while coordinating with program and development teams.