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Manage and grow customer relationships across an assigned region through face-to-face meetings, account planning, new business development, upselling, and renewals. Develop sales strategies, manage pipelines, negotiate agreements, close deals, and meet KPIs. The role requires frequent travel, client presentations, CRM usage, market analysis, and collaboration with marketing, product, and customer support teams.

Coordinates special projects, furniture installations, white-glove services, repairs, site surveys, contractors, project reporting, quotes, and documentation. Supports warehouse operations, logistics, customer service, data entry, and cost management. The role requires occasional travel to client sites, heavy lifting, strong organizational and communication skills, Microsoft Office proficiency, and the ability to manage deadlines in a fast-paced operational environment.

Lead the Sterling Heights office and U.S. sales team, translating sales strategy into measurable execution. Responsibilities include coaching representatives, managing pipeline and CRM discipline, driving KPIs, overseeing office operations and finance administration, maintaining team culture, reporting performance, and escalating commercial or operational issues. The role requires visible leadership, accountability, commercial awareness, and collaboration with senior management and headquarters.

Generate new business through outbound calls, email, research, and relationship building. Qualify leads, manage the sales pipeline, arrange meetings, prepare quotations, follow up with customers, maintain CRM records, and support sales representatives in converting opportunities. The role requires sales experience, target motivation, strong communication, persistence, organization, and willingness to learn furniture products and markets.