Manages the casino’s end-to-end recruiting and hiring process, including applicant screening, testing, interviewing, hiring recommendations, job postings, job fairs, background checks, onboarding, and orientation. Maintains recruiting and HR systems, prepares employment reports, supports compliance with employment laws and Native American hiring preferences, develops job descriptions, monitors staffing trends, and advises on salary and benefits. Requires strong communication, recruiting, employment law, reporting, and HRIS experience.

Maintain and troubleshoot the organization’s infrastructure, including storage, physical and virtual servers, operating systems, applications, cloud systems, and VMware environments. Install software releases, upgrades, patches, backups, and recovery solutions; monitor performance; diagnose issues; optimize systems; document architecture; and recommend infrastructure improvements. The role also provides on-call support, coordinates junior administrators, supports automation, and requires flexible shift, weekend, and holiday availability in a strictly on-site casino environment.

Leads Player Development and Players Club operations for a casino, focusing on VIP guest relationships, loyalty, visitation, and gaming revenue growth. Oversees CRM usage, player engagement strategies, promotions, events, reporting, compliance, and hosted guest amenities. Manages and coaches staff, monitors host performance, analyzes player activity, and collaborates with data teams and management to improve program results and guest satisfaction.