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Designs, implements, and supports enterprise LAN/WAN infrastructure. Maintains routing/switching, security, monitoring, VoIP, data center connectivity, documentation, and leads projects while mentoring junior staff and providing 24/7 support.

Lead and coordinate complex technical programs by defining scope, timelines, and resources; manage cross-functional teams, mitigate risks, track progress with metrics, oversee budgets, and ensure delivery quality while improving processes and communicating consistently with stakeholders.

Own and manage all aspects of hosted events, including scheduling, marketing, logistics, budgeting, vendor management, onsite execution for 40–200+ attendees, team leadership, stakeholder communication, and post-event reporting and analysis to meet business objectives.

Support marketing and alliances execution: create content and campaigns, manage MDF budgeting and partner relationships, administer partner portal and lead tracking, organize events and trade shows, support social media and market research, and collaborate with sales, HR, and cross-functional teams.

Lead delivery of small-to-medium IT projects: translate SOWs into plans, manage schedules, budgets, billing, risks, and stakeholders; direct cross-functional and virtual teams; implement project controls; resolve escalations; and handle HR responsibilities for project staff to ensure on-time, on-budget delivery.

Lead post-sale customer engagement by managing key accounts, driving adoption, mentoring junior specialists, analyzing customer health metrics, coordinating logistics and shipments, preparing executive reports, delivering trainings, and collaborating cross-functionally to improve processes and customer satisfaction.

Manage daily business operations, lead and develop an operations team, optimize processes, oversee procurement and customer support, analyze performance metrics, manage budgets and vendor relationships, ensure regulatory compliance, and present updates to senior management.