Provide first-level technical support for students, staff, and community users via phone, email, chat and tickets. Troubleshoot desktop, hardware, software, network and account issues (Windows, macOS, Office 365, VPN, virtual desktops). Install and package applications, assist on deployments (SCCM, Citrix, Cisco), document procedures, and mentor helpdesk interns.

Provide administrative and event coordination support to Career Services, assist employer outreach and relationship management, manage Handshake platform, coordinate scheduling and logistics for student-employer events, produce marketing/promotional materials, collect and analyze employment data, and deliver customer service to students and partners.