Coordinates domestic and international shipments with vendors and freight carriers, monitors delivery timelines, resolves logistics issues, analyzes shipping costs, and tracks performance KPIs. Maintains logistics partner relationships, supports customs and import/export compliance, prepares operational reports, collaborates cross-functionally, and contributes to process improvement initiatives.

Build and lead a customer intelligence function from the ground up. Unify DTC, retail, social, and web data into actionable customer, SKU, business, brand, and market insights. Develop segmentation, dashboards, reporting infrastructure, competitive intelligence, and consumer research programs. Use LLMs, AI models, and agents to automate reporting and analysis while partnering with marketing, commercial, retail, and creative teams to inform campaigns, innovation, pricing, and investment decisions.