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Process lockbox and online payments, handle ACH exceptions, configure client portals and ERP imports, coordinate account transitions and bank communications, prepare treasury services and delinquency resolution, audit payment files, review signature cards, and support deposits and third-party vendor notifications.

Provide telephone and front-desk customer service, process and follow up on work orders, maintain homeowner records and inventory (keys, remotes), handle payments and mail, update community website and reports, assist managers with proposals and vendor packets, and perform administrative support tasks for the Community Management Team.

Manage a portfolio of community associations including budgets, vendor selection and supervision, homeowner and board relations, meeting preparation and leadership, delinquency management, special projects, and client satisfaction to retain accounts.

Oversee a portfolio of community associations, manage teams and P&L, ensure client satisfaction and contract compliance, conduct on-site inspections, manage vendors, prepare budgets/reports, support sales growth, and lead staff development and change initiatives.

Provide frontline customer service for the Client Experience Center: answer phone/email/chat inquiries, enter and follow up on service requests, perform administrative duties, support specific HOA functions (architectural, billing, escrow), prepare mailings and reports, maintain keys/permits, and assist team members while adhering to company policies and standards.