Serve as primary point of contact between customers, field staff, dispatch, and warehouse to schedule and coordinate service, maintenance, and installations. Maintain scheduling documents and customer accounts, enter maintenance agreements and jobs in ServiceTitan, coordinate parts and permits, manage hold-job resolution, collect payments when applicable, and back up dispatch. Ensure timely communication and quality customer experiences.

Drive and execute integrated marketing initiatives across email, digital, direct mail, events, and partnerships. Liaise with field teams, manage brand consistency, vendor/agency relationships, CRM/automation (ServiceTitan, Netic), analyze campaign performance, and support community and event activations.

Coordinate dispatch and scheduling for service technicians, confirm next-day calls, follow up on open jobs and parts, communicate with customers, vendors, warehouse and technicians, meet daily revenue goals, handle inbound calls, and support same-day dispatching.