Supervise and support customer service agents during flight operations, manage staffing and schedules, verify flight actions and documentation, ensure safety and security compliance, conduct briefings/debriefings, liaise with Account Manager and airlines, monitor equipment and appearance, resolve team conflicts, and lead incident investigations to ensure efficient, on-time flight turnarounds.

Supervise and lead a team of ground customer service agents to ensure exceptional service and compliant, on-time flight turnarounds. Manage staffing, schedules, equipment, safety and quality procedures, report flight actions, assist briefings, investigate incidents, and liaise with Account Managers and Airlines.

Lead and supervise a team of ground customer service agents to ensure smooth, on-time flight turnarounds. Manage staffing, schedules, equipment, compliance with safety and airline procedures, report flight actions, assist briefings, resolve conflicts, and support continuous safety improvement.