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The Human Resources Generalist supports employee relations, performance management, workplace investigations, California employment compliance, leave administration, HRIS records, onboarding, offboarding, recruiting, employee engagement, and training. The role partners with employees and leaders across San Francisco and Seattle airline operations, provides HR guidance, supports a positive workplace culture, and ensures responsive, compliant HR operations.

Lead and supervise a team of ground customer service agents to ensure smooth, on-time flight turnarounds. Manage staffing, schedules, equipment, compliance with safety and airline procedures, report flight actions, assist briefings, resolve conflicts, and support continuous safety improvement.

Lead and supervise a team of ground customer service agents to ensure exceptional customer service and safe, on-time flight turnarounds. Manage staffing, schedules, equipment, check-in systems, briefings, flight action verification, safety compliance, incident investigations, and communication with account managers and airlines.

Supervise and lead a team of ground customer service agents to ensure exceptional service and compliant, on-time flight turnarounds. Manage staffing, schedules, equipment, safety and quality procedures, report flight actions, assist briefings, investigate incidents, and liaise with Account Managers and Airlines.