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Own global growth, commercial performance, and end-to-end execution for Nordic Knots’ custom category. Lead sales, design support, and operations teams; set targets, manage pipelines, optimize margins, improve client journeys, and coordinate production, logistics, marketing, finance, and technology. Drive scalable bespoke offerings, operational efficiency, and high-touch customer experiences across Trade and direct channels.

Provides interior design advice and customer support through email, chat, and phone. Manages orders, returns, refunds, inventory updates, email lists, and customer communications using Zendesk. Supports e-commerce operations, satisfaction follow-ups, process improvements, and related projects while working weekends.

Senior operations leader responsible for building and executing a global production, supply chain, and systems strategy. Drive manufacturing setups, ERP and systems upgrades, KPI frameworks, process automation, cross-functional execution with Finance/Commercial/Product/Tech, and develop a high-performing operations team to support rapid multi-category scale.

The US PRO & B2B Coordinator will manage B2B relationships, support sales operations, onboard new clients, and assist with marketing efforts.