Manage administrative operations for a retirement residence, including resident engagement and records, accounts receivable and payable, payroll, benefits, scheduling, compliance, supply management, and reception oversight. Lead and train reception staff, resolve resident concerns, support sales experiences for new residents, and ensure accurate, timely administrative and financial processes in a 24/7 environment.

Leads regional HR operations and a team of five HR Business Partners for a multi-site, unionized senior living organization. Serves as the labour relations subject matter expert, overseeing collective bargaining, grievances, arbitrations, investigations, compliance, and employee relations. Partners with operations, Legal, Communications, and Talent Acquisition on workforce planning, organizational change, acquisitions, performance management, succession planning, and risk mitigation.