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The Desktop Engineer manages and supports the IT desktop environment, focusing on configuration, deployment, troubleshooting, and optimization of desktop systems and applications.

Administer and stabilize the ServiceNow platform post-go-live across ITSM, HRSD, and ITOM. Configure catalogs, workflows, roles, CMDB/Discovery, and reports. Troubleshoot issues, manage enhancement backlog, support change management and on-call availability, drive governance, assist module implementations (SPM), manage upgrades/integrations, and ensure HIPAA-compliant configurations while collaborating with technical and non-technical stakeholders.

The Appointment Scheduler will manage patient appointments, including scheduling, verifying insurance, and assisting with inquiries. They will collaborate with medical staff, maintain records, and support training efforts.

The VNA Receptionist provides receptionist, switchboard, and clerical support for the Home Care Division, ensuring efficient communication and visitor management.