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The role involves providing Level 1 technical support for customers, focusing on troubleshooting network-related issues, issue triage, and ensuring excellent customer service.

Drive expansion into target verticals by building executive relationships, creating strategic partnerships, generating new-logo opportunities, coordinating with sales/technical teams, managing CRM pipeline, and representing the company at industry events to grow recurring revenue.

The Territory Account Manager drives revenue growth in industrial solutions, manages customer relationships, and aligns solutions with client needs. This role involves technical sales expertise and collaboration with internal teams to ensure customer satisfaction and achieve sales targets.

Drive revenue and margin growth across assigned territory by developing customer relationships, generating qualified opportunities, presenting technical solutions in networking, wireless, automation and IoT, coordinating internal resources, and managing sales processes including quotes and order support.

Manage device life-cycle activities for Managed Operations customers including provisioning, staging, deployment readiness, returns processing, asset tracking, and firmware/configuration of routers, switches, and cellular devices. Coordinate with PMO, warehouse, and engineering teams, maintain inventory/ERP records, perform quality control and technical validations, and support provisioning teams during peak workloads.