Executive leader responsible for overseeing enterprise client implementation portfolios from planning through go-live and adoption. Leads implementation teams, forecasts capacity, manages risks, dependencies, scope, data mapping, integrations, governance, reporting, and client relationships. Partners with technical, product, data, sales, and support teams to improve implementation processes, launch new products, resolve complex issues, and ensure quality, security, privacy, and client satisfaction.

Provides daily help desk and endpoint support for employees, including workstation, mobile device, account, Microsoft 365, and Intune administration. Manages onboarding and offboarding, user training, documentation, asset inventory, shipments, printers, conference rooms, badges, and physical access systems. Maintains Windows security compliance through patching and vulnerability remediation, supports VPN troubleshooting, and performs IT monitoring and audit activities. This on-site role also coordinates office technology and facilities-related support.