The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.

The Product Specialist drives product execution and workflow validation, collaborating across teams to gather requirements, track bugs, and perform UAT while ensuring successful product enhancements and customer satisfaction.

Coordinate product planning, roadmap tracking, release readiness, and cross-functional communication. Maintain planning artifacts, track goals and risks, prepare status reports and dashboards, follow up on action items, and support product leadership to ensure visibility, accountability, and smooth execution of product initiatives.