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Provides technical support for internal and external customers by diagnosing basic software and network issues, recommending solutions, routing complex problems to subject matter experts, documenting interactions, and contributing to knowledge resources. The role involves phone, email, and online support, cross-functional collaboration, flexible hours, and occasional on-call work.

Design and implement software applications and ERP configurations in a cross-functional Agile team. Develop applications and REST API endpoints, perform QA testing and debugging, troubleshoot system issues, and communicate technical solutions. The role requires object-oriented programming, data structures, database technologies, technical documentation, and collaboration with functional analysts and business users.

Leads a software engineering team developing voting products. Responsibilities include people management, mentoring, technical leadership, Agile and DevOps/DevSecOps execution, secure software development, product initiative delivery, and collaboration with product owners, architects, and development leadership on design and timelines.

Supports upcoming elections through onsite equipment testing and election-day technical support. Follows detailed checklists to verify voting equipment accuracy, assists customers, reports progress and issues to the Account Manager, and maintains positive customer relationships. The role requires strong communication, problem-solving, customer service, physical ability to lift up to 50 pounds, and residence in Philadelphia.