Provide end-to-end technical support across client environments, troubleshooting Microsoft 365, Entra ID, Windows Server, Active Directory, networks, VPNs, desktops, and infrastructure. Diagnose root causes, implement solutions, document resolutions, communicate with technical and non-technical users, escalate appropriately, and identify automation opportunities to improve managed service delivery.

Drive net-new business growth across the St. Louis market by prospecting, conducting consultative discovery, developing proposals, negotiating contracts, closing managed services deals, and transitioning clients to service delivery teams. Build executive relationships, maintain pipeline forecasts in CRM systems, represent the company at networking events, and position managed IT, cybersecurity, cloud, consulting, and AI solutions to business needs.