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Manages production databases, data warehouses, and data marts, including database design, data modeling, performance tuning, security, disaster recovery, and data integrity. Coordinates database changes with programmers and analysts, maintains data dictionaries, supports ETL and reporting tools, and assists with database software implementation. The role also addresses user questions, evaluates system impacts, and ensures reporting interfaces meet accessibility standards.

Plans, budgets, manages, and documents IT projects supporting healthcare insurance systems. Leads software development staff and Integrated Product Teams, applies Agile Scrum or SAFe, oversees business analysis, process mapping, requirements documentation, User Acceptance Testing, project budgets, Azure DevOps tracking, and PPM systems. Requires independent judgment and collaboration with customer-oriented teams in a hybrid Austin-based environment.

Supports the Texas Student Data System by resolving technical support tickets, creating accessible end-user documentation, and conducting user acceptance testing. The role tracks defects, coordinates with product and project management teams, analyzes customer feedback, and supports Education Service Centers and Local Education Agencies during peak data submission periods. This fully remote position also serves as a liaison between external customers and the Product Owner team.