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Lead AI product management and IT operations for 300,000+ students and 10,000 employees across five institutions. Oversee multiple teams, budgets, procurement, and project delivery; provide technical, operational, financial, and strategic leadership; hire and develop talent; align AI/IT initiatives with business objectives.

Engage employees of healthcare and adjacent partners to generate and qualify student leads, conduct 100+ quality conversations monthly, capture accurate lead data in CRM, coordinate onsite events with account teams, attend tradeshows, and pass leads to enrollment and marketing for nurturing.

Provides high-level administrative and confidential support to vice presidents and executive leaders: manage calendars, travel, meetings, correspondence, records, budgets, and large events; act as liaison, prepare board-level documents, and support the Executive Cabinet.

Support the Educational Media Team to execute product roadmaps and media product initiatives. Manage media operations, campaign support, scheduling, data research, and performance analysis. Assist channel sales, demos, and creation of media deliverables. Communicate with vendors/contractors and provide operational and content support to maximize engagement and revenue.

Proactively contact and qualify prospective students by phone, email, and SMS; guide applicants through the enrollment process; collaborate with teams to ensure application progression and student satisfaction; host or attend local campus events if assigned on-site; maintain compliance and adapt to process changes while meeting enrollment goals.

Lead and manage communications strategy and team to enhance institutional reputation and support business objectives. Develop internal and external content, oversee brand standards, conduct audience audits, analyze KPIs, coordinate with marketing and social media, support executive communications, and manage crises, launches, and major events to ensure consistent messaging across channels.

Build trusted relationships with prospective students, guide them through the enrollment process (including financial aid), conduct inbound/outbound communications, assess applicant eligibility, enter and maintain accurate confidential student records, collaborate with teams, complete required training and certifications, and meet performance standards to support student enrollment and retention.

Guide prospective students through the university enrollment process by building relationships, assessing eligibility, communicating program value, completing accurate applications, maintaining confidential student records, resolving issues, and collaborating with teams to support student persistence and referrals.

Serve prospective students by guiding them through the enrollment process, communicating program value, handling inbound/outbound communications, assessing applicant eligibility, maintaining accurate confidential records, resolving student issues, and collaborating with teams to meet enrollment and quality standards.

Manage a portfolio of ~850–950 students, provide proactive student finance advising, develop individualized financial plans, resolve escalated student finance issues, collaborate with internal partners, ensure compliance with Title IV and state regulations, and support process improvement initiatives.